Information packs were posted to all members on Monday 23 March, although we are aware that some of you may not have received yours yet. They are on their way to you but as the Royal Mail is struggling with double the level of absentees because of the Coronavirus, many places are experiencing delay in delivering packages that are larger than a normal envelope. This is why some of you will have received your introduction letter from WPS Advisory Ltd but not your packs. Please be assured that this does not mean they have been mis-directed or lost.

At present, the financial advice on offer is not affected by the Coronavirus. Please ‘phone WPSA if you would like a conversation about your pension options – even if you haven’t received the hard copy of your pack yet.

FIND OUT MORE ABOUT YOUR OPTIONS

Not received your pack yet?

How The Plan Is Run

The Trustee Board is responsible for the management of the Plan. Some of the Trustee responsibilities are delegated to committees which focus on specific aspects of the Plan's management. There are three committees:

  • Strategy and Risk

    With the support of the Plan’s investment advisers, this committee sets the strategy and monitors the risk involved in reaching the Plan’s long-term funding targets. It monitors the performance and mix of the Plan’s investments, it’s investment managers and the Plan’s cash flow.

  • Audit and Governance

    This committee is responsible for producing a fully audited set of Plan accounts, which you can view here. It also ensures the Plan is run in line with legislation and best practice.

  • Operations

    This committee oversees the Plan’s administrators, Mercer, who manage the day-to-day running of the Plan. It’s also responsible for all Trustee communications, including newsletters and this website.

Meet The Trustees
Independent Trustees:
Jonathan Duck
Martin Thomas
The Law Debenture Pension Trust Corporation
Christian Edger
Company Appointed Trustees:
20-20 Trustee Services Limited
AAA Trustee Limited
Member Nominated Trustees:
John Appleton
Sue Maslen
Sheila Mellish

The Plan is administered by Mercer, who are responsible for the day to day running of the Plan, as well as providing retirement statements, transfer quotes and other Plan communication. You can find contact details for Mercer here.

What should I do if I want to make a complaint?

It's hoped that you won't have a reason to complain about your pension benefits in the Plan, or the service you receive from the Company or the administrator. However, if an issue arises, you should first speak to the Plan Administrators, Mercer, at the address here who will attempt to resolve it informally.

If your complaint can't be resolved informally and you're dissatisfied, you may follow the formal complaints procedure which Mercer will take you through.

The Pensions Ombudsman

If you have a complaint about the Plan which can't be resolved by Mercer, the Trustees or the Company, you have the right to refer your complaint to The Pensions Ombudsman free of charge.

You can contact The Pensions Ombudsman using the following details: