The Trustee Board is responsible for the management of the Plan. Some of the Trustee responsibilities are delegated to committees which focus on specific aspects of the Plan's management. There are three committees:
With the support of the Plan’s investment advisers, this committee sets the strategy and monitors the risk involved in reaching the Plan’s long-term funding targets. It monitors the performance and mix of the Plan’s investments, it’s investment managers and the Plan’s cash flow.
This committee is responsible for producing a fully audited set of Plan accounts, which you can view here. It also ensures the Plan is run in line with legislation and best practice.
This committee oversees the Plan’s administrators, Mercer, who manage the day-to-day running of the Plan. It’s also responsible for all Trustee communications, including newsletters and this website.
The Plan is administered by Mercer, who are responsible for the day to day running of the Plan, as well as providing retirement statements, transfer quotes and other Plan communication. You can find contact details for Mercer here.
It's hoped that you won't have a reason to complain about your pension benefits in the Plan, or the service you receive from the Company or the administrator. However, if an issue arises, you should first speak to the Plan Administrators, Mercer, at the address here who will attempt to resolve it informally.
If your complaint can't be resolved informally and you're dissatisfied, you may follow the formal complaints procedure which Mercer will take you through.
If you have a complaint about the Plan which can't be resolved by Mercer, the Trustees or the Company, you have the right to refer your complaint to The Pensions Ombudsman free of charge.
You can contact The Pensions Ombudsman using the following details: